PDA

View Full Version : More Walgreens Customers Sue Over Insults On Their Prescription Printouts


Mother_Marjorie
Mar 23rd, 2006, 05:38 PM
More Walgreens customers sue over insults on their prescription printouts

By Missy Stoddard
South Florida Sun-Sentinel
Posted March 23 2006


Less than a month after a Palm Beach woman sued Walgreens for labeling her CrAzY!!" and "psycho" in its nationwide computer system, two more Floridians have come forward with similar allegations.

A Palm Beach Gardens grandmother, 64, filed suit Wednesday, accusing the retail chain of negligent supervision and intentional infliction of emotional distress for typing in its system in May 2003: "WATCH CONTROLS SHE SEEMS SHADY."

For nearly 20 years, Elizabeth Noah has patronized the Fairway Drive Walgreens near her home in PGA National, she said. So when the retired United Technologies financial analyst picked up a prescription for anxiety medication the evening of Feb. 6, she began to cry when she read the notation on the Drug Utilization Review -- or DUR -- stapled to the bag.

"It hurt my feelings so bad," she said. "I'm always nice. I've been going there forever. I've had secret clearance [at work] and never even had parking tickets. I'm always dressed nicely and have my makeup on and my hair done. I was raised that your reputation goes with you everywhere."

The other Walgreens pharmacy customer, Erin Cutler, 30, and a married mother of three who lives outside Ocala, was shocked when she saw that her Walgreens DUR labeled her a "b----." Also alleging negligence and intentional infliction of emotional distress, Cutler is filing suit today in Marion County against pharmacist Bruce D. Adams and Walgreens. The initials B.D.A. are typed next to the Oct. 20 entry. Adams on Wednesday referred questions to the Walgreen Co.'s Deerfield, Ill. corporate office.

The DUR is an internal program, accessible to pharmacists and pharmacy technicians, according to Walgreens spokeswoman Carol Hively. The nationwide chain's 5,122 stores -- 677 in Florida -- are connected via satellite and each location has access to the information stored in the system, the lawsuits state.

Palm Beach resident Janey Karp, who takes medication for depression and anxiety, filed suit against Walgreens on March 7, after being labeled crazy and psycho.

"The purpose of the notes field [in the DUR] is to help our patients by entering information related to customer service preferences or insurance," Hively said. "Personal or uncomplimentary comments about a patient is a totally inappropriate use of the notes field. This should never have occurred. We take patient concerns very seriously and have apologized to Ms. Karp. We are reiterating our policies with pharmacy staff and have launched an investigation into this matter."

Walgreens has never apologized to Karp, according to Lake Worth attorney Cathy Lively, who represents all three plaintiffs. Noah and Cutler contacted Lively after reading about Karp's case.

Since Karp's case made national news, Lively said she has been flooded with calls and e-mails from Walgreens customers reporting similar experiences across the country.

"It's certainly not an anomaly. It cannot be, there are way too many," she said.

Like her three clients, Lively said most people who contacted her were on medication for anxiety or depression.

For years, Cutler patronized Walgreens when filling prescriptions for anxiety, depression and bipolar disorder as well as birth-control pills, she said. When she refilled her contraceptives on Nov. 7, the DUR was attached to the bag. Reading the slur prompted a panic attack, she said.

"I started crying and I ran to the drawer to get a pill to calm down," she said. "I talked to my psychiatrist. All my fears came out. Everything I always thought came out -- that nobody likes me and everybody talks about me."

Initially too embarrassed and humiliated to confront anyone about it, Cutler said she avoided the store where the entry was made. Then in February her doctor called in a prescription to the store, but it would be weeks before Cutler could get it because the pharmacy repeatedly told her they didn't have it, according to the lawsuit. When Cutler finally went into the store on March 14 she discovered that the initials B.D.A. were those of head pharmacist Adams. She confronted Adams, she said, but he told her someone must have used his initials to somehow log into the system.

"But then he admitted that you needed a password to get in ... and he blew me off and walked away," said Cutler, who now uses another pharmacy chain. "This is the pharmacy that America trusts, that's their slogan. The trust is gone. It shrunk me down and took away some of the work I've put into [managing] my illness."

Helen Lawson
Mar 23rd, 2006, 05:45 PM
That woman's nuts if she has to run to take a pill because someone wrote on her prescription that she's seems shady. WTF is it today, nobody has a spine and walks around as a darn eggshell. Lady, I've been called A LOT worse than that, behind my back AND to my face. I'm glad they're keeping track of who's filling basically narcotic presciptions. Grow up!

The "bitch" thing seems wrong, however, and has nothing to do with medication. If I saw that in my bag, though, I'd laugh my ass off.

People sue for anything today. Maybe something truly awful will happen to these people and they can put "Walgreen scandal" in perspective.

Black Mamba.
Mar 23rd, 2006, 05:46 PM
wow

Wigglytuff
Mar 23rd, 2006, 05:50 PM
thats fucked up that they would do this, but i think suing for millions in unwarranted.

CooCooCachoo
Mar 23rd, 2006, 05:53 PM
I am highly skeptical when I read such messages.

For years, Cutler patronized Walgreens when filling prescriptions for anxiety, depression and bipolar disorder as well as birth-control pills, she said. When she refilled her contraceptives on Nov. 7, the DUR was attached to the bag. Reading the slur prompted a panic attack, she said.

"I started crying and I ran to the drawer to get a pill to calm down," she said. "I talked to my psychiatrist. All my fears came out. Everything I always thought came out -- that nobody likes me and everybody talks about me."

Initially too embarrassed and humiliated to confront anyone about it, Cutler said she avoided the store where the entry was made. Then in February her doctor called in a prescription to the store, but it would be weeks before Cutler could get it because the pharmacy repeatedly told her they didn't have it, according to the lawsuit. When Cutler finally went into the store on March 14 she discovered that the initials B.D.A. were those of head pharmacist Adams. She confronted Adams, she said, but he told her someone must have used his initials to somehow log into the system.

"But then he admitted that you needed a password to get in ... and he blew me off and walked away," said Cutler, who now uses another pharmacy chain. "This is the pharmacy that America trusts, that's their slogan. The trust is gone. It shrunk me down and took away some of the work I've put into [managing] my illness."

I mean, she never had the nerve to tell anyone about her problems and now she goes nationwide - or even worldwide, seeing as it posted here now - with her story? How lame. First she needs a psychiater to confess it to and the next second she tells everyone. The woman just smells money. It's as simple as that.

Bloody sue culture of the U.S.

griffin
Mar 23rd, 2006, 05:58 PM
thats fucked up that they would do this, but i think suing for millions in unwarranted.

They'd never get anywhere near that amount. But it's not like WalMart is going to notice being sued for a couple thousand (it wouldn't grab the media's attention, either, and I'd bet the attorney is wanting to user media coverage to leverage a better settlement).

*JR*
Mar 23rd, 2006, 08:05 PM
Mine says "Kompulsive Kerry aversion". :p

Kart
Mar 23rd, 2006, 08:58 PM
A Palm Beach Gardens grandmother, 64, filed suit Wednesday, accusing the retail chain of negligent supervision and intentional infliction of emotional distress for typing in its system in May 2003: "WATCH CONTROLS SHE SEEMS SHADY."


Seems to me they called that one correctly.

Veritas
Mar 23rd, 2006, 11:10 PM
So when the retired United Technologies financial analyst picked up a prescription for anxiety medication the evening of Feb. 6, she began to cry when she read the notation on the Drug Utilization Review -- or DUR -- stapled to the bag.

"It hurt my feelings so bad," she said. "I'm always nice. I've been going there forever. I've had secret clearance [at work] and never even had parking tickets. I'm always dressed nicely and have my makeup on and my hair done. I was raised that your reputation goes with you everywhere."

When you have super-sensitive people like these, it's no wonder America's known for its lawyers and lawsuits :lol:

The other Walgreens pharmacy customer, Erin Cutler, 30, and a married mother of three who lives outside Ocala, was shocked when she saw that her Walgreens DUR labeled her a "b----." Also alleging negligence and intentional infliction of emotional distress, Cutler is filing suit today in Marion County against pharmacist Bruce D. Adams and Walgreens. The initials B.D.A. are typed next to the Oct. 20 entry. Adams on Wednesday referred questions to the Walgreen Co.'s Deerfield, Ill. corporate office.

Has anyone sat through a traffic jam in NYC, or even LA?

The language there's even worse than a simple "b----". And the motorists seem fine with the words they throw around there.

And not to mention what kind of things are on the media these days :tape:

So why would "b----" be so bad that it'll cause someone "emotional distress"? :confused:

I think any decent judge would have the sense to take these simple things into account.

(I'm guessing this woman doesn't go out much :tape: ).

tommyk75
Mar 24th, 2006, 03:15 AM
While I agree that this isn't worthy of millions of $$$, I still think the pharmacists were totally mean and unprofessional. I wouldn't be surprised if they got fired over it.

CrossCourt~Rally
Mar 24th, 2006, 03:24 AM
Seems to me they called that one correctly.

:haha:

Scotso
Mar 24th, 2006, 04:39 AM
The people responsible should be fired, but suing seems pointless.

Reuchlin
Mar 24th, 2006, 05:54 AM
Seems to me they called that one correctly.
:tape: :tape: This is the funniest single sentence post ever!

Helen Lawson
Mar 24th, 2006, 01:29 PM
I saw two of these broads on Good Morning America this morning. I was SO thinking the "shady" one would be black, which would add a whole new dimension to the case. But, alas, she was white. They didn't seem that low-budget or trashy, so I'm surprised by the lawsuits. But they're mental patients, so I guess they're not playing with a full deck to begin with.

CrossCourt~Rally
Mar 24th, 2006, 01:31 PM
I saw two of these broads on Good Morning America this morning. I was SO thinking the "shady" one would be black, which would add a whole new dimension to the case. But, alas, she was white. They didn't seem that low-budget or trashy, so I'm surprised by the lawsuits. But they're mental patients, so I guess they're not playing with a full deck to begin with.

You should know Helen... ;)

griffin
Mar 24th, 2006, 01:54 PM
I know the "crazies" are good for a cheap laugh, and I'm sure most of us would brush this sort of thing off (well, maybe not - if you found out someone who has access to really private information about you was putting nasty crap in your records, you might not be so blase).

But on of my nephews is bi-polar, and I have friends who are struggling or have struggled with severe depression, and I know how hard it can be for them to keep themselves on an even keel or sometimes even cope with day-to-day life. Complicating matters, there's a lot of shame tied up in having a mential illness. So I can totally see how finding a label like "shady" or "crazy person" on a prescription label - which means it's on your records - could cause someone tremendous emotional harm.

Yeah, they probably hear worse thrown at them in traffic, but you don't look to your fellow motorists to be discreet and handle sensitive personal information, either.

Is it worth millions? No, but like I said, they'll never get that much and I'm betting they KNOW they'll never get that much. But they also probably know that they've got a much better chance of getting a reasonable settlement out of Walmart and of getting Walmart to take the situation seriously if they embarrass the hell out of them. Hence, zillion-dollar lawsuit to generate lots of press.

PamShriverRockz
Mar 24th, 2006, 01:59 PM
I know the "crazies" are good for a cheap laugh, and I'm sure most of us would brush this sort of thing off (well, maybe not - if you found out someone who has access to really private information about you was putting nasty crap in your records, you might not be so blase).

But on of my nephews is bi-polar, and I have friends who are struggling or have struggled with severe depression, and I know how hard it can be for them to keep themselves on an even keel or sometimes even cope with day-to-day life. Complicating matters, there's a lot of shame tied up in having a mential illness. So I can totally see how finding a label like "shady" or "crazy person" on a prescription label - which means it's on your records - could cause someone tremendous emotional harm.

Yeah, they probably hear worse thrown at them in traffic, but you don't look to your fellow motorists to be discreet and handle sensitive personal information, either.

Is it worth millions? No, but like I said, they'll never get that much and I'm betting they KNOW they'll never get that much. But they also probably know that they've got a much better chance of getting a reasonable settlement out of Walmart and of getting Walmart to take the situation seriously if they embarrass the hell out of them. Hence, zillion-dollar lawsuit to generate lots of press.

I was just about to type out a similar post but you beat me to it!

skanky~skanketta
Mar 24th, 2006, 04:49 PM
suing is so easy!

lalalallalalalalla!

Sally Struthers
Mar 24th, 2006, 04:52 PM
It's a bit uprofessional but nothing to sue about. Go to another pharmacy and get over it!

What's she suing for? Calling her crazy and psycho? It's certified that she is :lol:

Dana Marcy
Mar 24th, 2006, 08:54 PM
"WATCH CONTROLS SHE SEEMS SHADY."

:haha: This is a good Friday laugh!!!