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post #1 of 18 (permalink) Old Mar 8th, 2014, 04:29 PM Thread Starter
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Email Notification

I haven't been receiving emails for my PMs the last couple of weeks, but the box is definitely checked off. Any ideas?

FITD: CH: 8 Current: 24 Champion: 2015 Strasbourg, 2016 Doha
Suicide: CH: 6 Current: 71 Champion: 2013 French Open
Q-Ball: CH: 32 Current: 32 Champion: 2013 Shenzhen, 2015 s-Hertogenbosch, 2015 Florianopolis, 2016 Sydney
Tennis Tipping: CH: 14 Current: 97 Champion: 2013 ITF Montpellier, 2013 ITF Astana, 2013 ITF Donetsk, 2013 ITF Madrid
Tennis Tipping Doubles: CH: 26 Current: 56 Champion: 2013 ITF Croissy Beaubourg, 2013 ITF Olomouc, 2013 ITF Donetsk, 2013 ITF Braunschweig, 2014 ITF Launceston
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post #2 of 18 (permalink) Old Mar 9th, 2014, 01:17 AM
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Re: Email Notification

I've been having the same problem.
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post #3 of 18 (permalink) Old Mar 25th, 2014, 12:50 AM Thread Starter
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Re: Email Notification

Bump?

FITD: CH: 8 Current: 24 Champion: 2015 Strasbourg, 2016 Doha
Suicide: CH: 6 Current: 71 Champion: 2013 French Open
Q-Ball: CH: 32 Current: 32 Champion: 2013 Shenzhen, 2015 s-Hertogenbosch, 2015 Florianopolis, 2016 Sydney
Tennis Tipping: CH: 14 Current: 97 Champion: 2013 ITF Montpellier, 2013 ITF Astana, 2013 ITF Donetsk, 2013 ITF Madrid
Tennis Tipping Doubles: CH: 26 Current: 56 Champion: 2013 ITF Croissy Beaubourg, 2013 ITF Olomouc, 2013 ITF Donetsk, 2013 ITF Braunschweig, 2014 ITF Launceston
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post #4 of 18 (permalink) Old Mar 25th, 2014, 08:55 PM
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Re: Email Notification

We are aware of the issues and will try to resolve this as soon as we can

~ GP community support

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post #5 of 18 (permalink) Old Apr 23rd, 2014, 07:33 AM
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Re: Email Notification

please, I can't unsubscribe from threads

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post #6 of 18 (permalink) Old Apr 24th, 2014, 01:59 PM
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Re: Email Notification

Hey there,

Go to your user CP and then go to settings and option, click on edit options and scroll down to message and notification. the rest is easy and breezy.

Have a great day

~ GP community support

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post #7 of 18 (permalink) Old May 26th, 2014, 01:08 AM Thread Starter
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Re: Email Notification

Any updates?

FITD: CH: 8 Current: 24 Champion: 2015 Strasbourg, 2016 Doha
Suicide: CH: 6 Current: 71 Champion: 2013 French Open
Q-Ball: CH: 32 Current: 32 Champion: 2013 Shenzhen, 2015 s-Hertogenbosch, 2015 Florianopolis, 2016 Sydney
Tennis Tipping: CH: 14 Current: 97 Champion: 2013 ITF Montpellier, 2013 ITF Astana, 2013 ITF Donetsk, 2013 ITF Madrid
Tennis Tipping Doubles: CH: 26 Current: 56 Champion: 2013 ITF Croissy Beaubourg, 2013 ITF Olomouc, 2013 ITF Donetsk, 2013 ITF Braunschweig, 2014 ITF Launceston
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post #8 of 18 (permalink) Old May 28th, 2014, 02:01 PM
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Re: Email Notification

Hey there,

I do apologize for the delay, what kind of notification are you not receiving, PM. threads?

Thank you for your time

~ GP community support

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post #9 of 18 (permalink) Old May 29th, 2014, 03:22 AM Thread Starter
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Re: Email Notification

Both. I used to receive emails for PMs and threads which I had asked for emails when new posts occurred, but I stopped receiving them months ago.

FITD: CH: 8 Current: 24 Champion: 2015 Strasbourg, 2016 Doha
Suicide: CH: 6 Current: 71 Champion: 2013 French Open
Q-Ball: CH: 32 Current: 32 Champion: 2013 Shenzhen, 2015 s-Hertogenbosch, 2015 Florianopolis, 2016 Sydney
Tennis Tipping: CH: 14 Current: 97 Champion: 2013 ITF Montpellier, 2013 ITF Astana, 2013 ITF Donetsk, 2013 ITF Madrid
Tennis Tipping Doubles: CH: 26 Current: 56 Champion: 2013 ITF Croissy Beaubourg, 2013 ITF Olomouc, 2013 ITF Donetsk, 2013 ITF Braunschweig, 2014 ITF Launceston
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post #10 of 18 (permalink) Old May 30th, 2014, 08:02 PM
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Re: Email Notification

It could be your email providers are throttling our emails, this is a tactic used to filter out spam, when they notice a large amount of email coming from one place, they flag it, then bounce it back a few times to see if we keep attempting, spam does not perform that way, they dump the accounts quickly, so they would not keep attempting to send.

Yahoo and AOL are big on blocking us as spam

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post #11 of 18 (permalink) Old May 31st, 2014, 02:15 AM Thread Starter
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Re: Email Notification

Hmm... Ok I use Yahoo so that makes sense. Is there any way to fix this that you know of?

FITD: CH: 8 Current: 24 Champion: 2015 Strasbourg, 2016 Doha
Suicide: CH: 6 Current: 71 Champion: 2013 French Open
Q-Ball: CH: 32 Current: 32 Champion: 2013 Shenzhen, 2015 s-Hertogenbosch, 2015 Florianopolis, 2016 Sydney
Tennis Tipping: CH: 14 Current: 97 Champion: 2013 ITF Montpellier, 2013 ITF Astana, 2013 ITF Donetsk, 2013 ITF Madrid
Tennis Tipping Doubles: CH: 26 Current: 56 Champion: 2013 ITF Croissy Beaubourg, 2013 ITF Olomouc, 2013 ITF Donetsk, 2013 ITF Braunschweig, 2014 ITF Launceston
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post #12 of 18 (permalink) Old Jun 2nd, 2014, 06:18 PM
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Re: Email Notification

Quote:
Originally Posted by Cooper96 View Post
Hmm... Ok I use Yahoo so that makes sense. Is there any way to fix this that you know of?

Adding the bounce email to your contacts is a way to help prevent throttling. By doing this you're showing you ISP that you want these emails to come into your inbox. Other then that you could switch to another email account (if you have one ) like Gmail, Hotmail, etc. I think you might have done that because when I looked into your account I did not see a Yahoo based emails. If you have switched your email address linked to your account has it helped you out?

~ dm, community support

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post #13 of 18 (permalink) Old Jun 3rd, 2014, 03:59 AM Thread Starter
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Re: Email Notification

I haven't switched it. I have an AT&T address but it is run through Yahoo. Maybe I will try switching it to a different account.

FITD: CH: 8 Current: 24 Champion: 2015 Strasbourg, 2016 Doha
Suicide: CH: 6 Current: 71 Champion: 2013 French Open
Q-Ball: CH: 32 Current: 32 Champion: 2013 Shenzhen, 2015 s-Hertogenbosch, 2015 Florianopolis, 2016 Sydney
Tennis Tipping: CH: 14 Current: 97 Champion: 2013 ITF Montpellier, 2013 ITF Astana, 2013 ITF Donetsk, 2013 ITF Madrid
Tennis Tipping Doubles: CH: 26 Current: 56 Champion: 2013 ITF Croissy Beaubourg, 2013 ITF Olomouc, 2013 ITF Donetsk, 2013 ITF Braunschweig, 2014 ITF Launceston
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post #14 of 18 (permalink) Old Jun 4th, 2014, 04:19 PM
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Re: Email Notification

Hey copper96,

I was wondering if you could provide me with some information on your email notifications. Are not receiving any of them are they delayed? Does that include:

- PM
- subscribed threads
- threads you have posted in

I'm sorry if I am asking too many questions, I just need to communicate this to my tech team, and the more I provide the faster we fix this issue.

Thank you for your time

~ GP community support

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post #15 of 18 (permalink) Old Jun 5th, 2014, 01:45 AM Thread Starter
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Re: Email Notification

I am receiving zero email notifications about anything. They are not delayed. I am not receiving them at all

FITD: CH: 8 Current: 24 Champion: 2015 Strasbourg, 2016 Doha
Suicide: CH: 6 Current: 71 Champion: 2013 French Open
Q-Ball: CH: 32 Current: 32 Champion: 2013 Shenzhen, 2015 s-Hertogenbosch, 2015 Florianopolis, 2016 Sydney
Tennis Tipping: CH: 14 Current: 97 Champion: 2013 ITF Montpellier, 2013 ITF Astana, 2013 ITF Donetsk, 2013 ITF Madrid
Tennis Tipping Doubles: CH: 26 Current: 56 Champion: 2013 ITF Croissy Beaubourg, 2013 ITF Olomouc, 2013 ITF Donetsk, 2013 ITF Braunschweig, 2014 ITF Launceston
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