Customer service in your country
Just read an article in which the writer lamented that customer service is a dying breed. She feels corporations don't care about put money into training and that we basically get what we pay for in this day and age.
As a consumer, I don't expect much so I didn't totally agree with her. But I do remember when taking care of my late grandparents estate at how shocked I was in dealing with inept people from the state controller's office to life insurance representatives.
And of course, the writer did leave out the crap people in customer service have to deal with who just don't know how to act like human beings when they walk into an establishment.
So is customer service a dying breed or do we expect to much a people when we go shopping or deal with issues?
Last edited by Jakeev; Jan 13th, 2012 at 01:31 AM.