Customer service in your country - TennisForum.com
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post #1 of 22 (permalink) Old Jan 12th, 2012, 10:20 PM Thread Starter
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Customer service in your country

Just read an article in which the writer lamented that customer service is a dying breed. She feels corporations don't care about put money into training and that we basically get what we pay for in this day and age.

As a consumer, I don't expect much so I didn't totally agree with her. But I do remember when taking care of my late grandparents estate at how shocked I was in dealing with inept people from the state controller's office to life insurance representatives.

And of course, the writer did leave out the crap people in customer service have to deal with who just don't know how to act like human beings when they walk into an establishment.

So is customer service a dying breed or do we expect to much a people when we go shopping or deal with issues?

Last edited by Jakeev; Jan 13th, 2012 at 12:31 AM.
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post #2 of 22 (permalink) Old Jan 12th, 2012, 11:40 PM
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Re: Custome service in your country

It's a dying breed but people don't want to pay anything either, so customer service suffers. People make decisions on airline tickets over $10 and then wonder why service on a plane is bad, one example.

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http://www.tennisforum.com/showthrea...17447&page=324
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post #3 of 22 (permalink) Old Jan 13th, 2012, 12:26 AM
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Re: Custome service in your country

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It's a dying breed but people don't want to pay anything either, so customer service suffers. People make decisions on airline tickets over $10 and then wonder why service on a plane is bad, one example.
This is true also I do feel some people just don't know how to complain. I don't know what is the situation in the States but in the UK some people are just taken granted without realised the one who working are also people too.
I was helping at my parents take away during Christmas /new year and there was an incident when someone was complain a dish was missing months ago and she told us that she phoned us on that night and he (the member of staff who was working on that night but was not here when she complain about it.) told her that she will to get the dish free and the surprising thing was no one knows about it. Including my parents who are the owners and if anything was wrong with the food/orders he will tell my parents first.
Then when I told her that we know nothing about it. She just pissed off and telling me how rude I'm and if she was the boss I will sack you ba ba ba and when I said sorry to her she told me its too late and leave the shop.
Anyway, customer service.

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post #4 of 22 (permalink) Old Jan 13th, 2012, 12:46 AM
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Re: Customer service in your country

Yes, people have no manners today also, it doesn't help.

Whitney Houston and her receipts:

http://www.tennisforum.com/showthrea...17447&page=324
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post #5 of 22 (permalink) Old Jan 13th, 2012, 01:23 AM
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Re: Customer service in your country

It's a two way thing. Customers can be bitches too.
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post #6 of 22 (permalink) Old Jan 13th, 2012, 01:31 AM
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Re: Customer service in your country

All our customer services in our major corps are pimped out to The Phillipines and India.
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post #7 of 22 (permalink) Old Jan 13th, 2012, 01:35 AM
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Re: Customer service in your country

It definitely doesn't help when you're talking to somebody from India whose understanding of English is lacking, to say the least.

But yeah the customers can be just as bad. My HM of a mother has recently been working a lot of customer service jobs lately and they have to go through a lot. Black workers have been called n***** and such by customers and they just have to take it. Or else they'll get fired. Rather sad.

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post #8 of 22 (permalink) Old Jan 13th, 2012, 01:47 AM
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Re: Customer service in your country

I'm big on customer service. Ultimately I like it most when people are genuinely interested but beyond that it's the major part of what they're getting paid to do. Unless the customer is beyond the bounds of reason service employees need to suck it up and do their job.

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post #9 of 22 (permalink) Old Jan 13th, 2012, 02:20 AM
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Re: Customer service in your country

I despise companies and businesses with poor customer service and will go out of my way to avoid them and spread the word about how shitty they are.

I'm willing to inconvenience myself monetarily and physically to patronize businesses that have great customer service.

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post #10 of 22 (permalink) Old Jan 13th, 2012, 02:33 AM
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Re: Customer service in your country

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Originally Posted by delicatecutter View Post
It definitely doesn't help when you're talking to somebody from India whose understanding of English is lacking, to say the least.

But yeah the customers can be just as bad. My HM of a mother has recently been working a lot of customer service jobs lately and they have to go through a lot. Black workers have been called n***** and such by customers and they just have to take it. Or else they'll get fired. Rather sad.
My friend's mom works for American Airlines, and some customer trying to rebook a missed flight called a stupid n****r b****. All she could say was, "Uh huh, you're right."


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post #11 of 22 (permalink) Old Jan 13th, 2012, 08:37 AM
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Re: Customer service in your country

Somebody I once did work for pimped it out to India and all the Indian phone people adopted the names of the Friends characters in an attempt to "sound" American, "Hello, this is Phoebe, you behind on mortgage, when you pay?"

Whitney Houston and her receipts:

http://www.tennisforum.com/showthrea...17447&page=324
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post #12 of 22 (permalink) Old Jan 13th, 2012, 11:23 AM
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Re: Customer service in your country

come to the Consular Office in Bangkok then, only until this March

and you will find the weirdest intern ever, who will speak in languages, look after you, run out of mil, run around, and hyperactive






























































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post #13 of 22 (permalink) Old Jan 15th, 2012, 08:26 PM
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Re: Custome service in your country

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Originally Posted by Helen Lawson View Post
It's a dying breed but people don't want to pay anything either, so customer service suffers. People make decisions on airline tickets over $10 and then wonder why service on a plane is bad, one example.
Yep, it's a twofold problem. Companies pay crap so the people applying for those customer service jobs reflect the low wage. Secondly, gone are the days of having pride in one's job regardless of how bad it is. IN 2012, disgruntled employees, who deal with the public, have no qualms with showing patrons how much they hate their jobs. My lady gets on me all the time for being rude right back but it's the only one way to convey to these losers that we know they're doing a shitty job. I don't swear at them but if their tone of voice is hostile so is mine. This is the very reason why I'm overly gracious to those that give me customer good service!
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post #14 of 22 (permalink) Old Jan 16th, 2012, 03:57 AM
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Re: Customer service in your country

People in Anglophone countries shouldn't complain about customer service so much, in Portugal it's much worse, promise. And I can't say it's a European/American difference, because I found customer service in Spain France and Turkey much better than here too, so...

But in general customer service is bad for both customers and employees. Humans aren't a social bunch.

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post #15 of 22 (permalink) Old Jan 16th, 2012, 07:43 AM
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Re: Customer service in your country

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Originally Posted by melodynelson View Post
People in Anglophone countries shouldn't complain about customer service so much, in Portugal it's much worse, promise. And I can't say it's a European/American difference, because I found customer service in Spain France and Turkey much better than here too, so...

But in general customer service is bad for both customers and employees. Humans aren't a social bunch.
yo, when half your call centres get pimped out to places in Manila and Mumbai and you can't understand a fricken word they're saying, of course we can complain.

I ask to be put back to someone in New Zealand.
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